We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@toplipp.com. If your return is accepted we will send instructions on how and where to send your package.
You can always contact us for any return question at info@toplipp.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Expired goods
In case a product has an expiry date shorter than 30 days by the time of arrival, a full refund of the product is offered. The claim is to be in writing no later than 15 business days after delivery. Please submit your claim to info@toplipp.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.